Frequently Asked Questions
Everything you need to know about our rugged, refined style and service.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns for store credit are free, while returns for a refund incur a small processing fee.
How do I know which size to order?
Our clothing is designed with a true-to-size athletic fit. We recommend consulting our detailed Size Guide located on each product page to find your perfect measurements.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How should I care for my Normal Brand garments?
To maintain the quality of our signature fabrics, we recommend machine washing on a cold, gentle cycle and tumbling dry on low heat or air drying.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we have a very limited window for changes. Please contact our customer support team within one hour of placement for any adjustments.